Will My Session Expire While Uploading Shutterfly
Frequently Asked Questions
Assistance and FAQs - Portrait Studio
Business Sessions
Who do I contact to set a corporate business plan or buy pre-paid business certificates?
Practice you have a visitor or squad in need of a consistent photographic look and feel? Electronic mail businessphotos@lifetouch.com. For more information about business concern offerings, click here.
What is your current business organization photography offer?
Click hither to view our current business photography offer.
How will I receive my digital images?
Purchased digital images will exist available on Shutterfly within 48 hours. If you merely purchased a few digital images, then your remaining album volition be available on our Lifetouch Store for 90 days.
Am I able to use my images on my social media accounts, business cards, etc.?
All of our High-resolution digital image files comprise a copyright release, assuasive you to use your photos online as you choose to do and so.
Text Message Data
Where do I sign up for text letters and offers?
Get exclusive text offers sent straight to your telephone and redeem them at the annals. Sign upwardly today on our website.
Online Images on the Lifetouch Shop
Where practise I locate my session code on the Lifetouch Store?
Your session lawmaking for the Lifetouch Shop can be plant in your emailed order summary.
I resent my password merely information technology is not working
You should receive a password reset link within a few minutes of selecting the 'Forgot Password' option. If y'all do not receive this link, please contact Customer Care Section at jcpportraits.com/contact-the states
I didn't receive the email to view my images?
You can withal log in and view your images. On the log in screen, enter your Session Code that can be found on your Order Item and your last name. If yous would like the email to be resent to you, please contact Client Care Department at jcpportraits.com/contact-u.s.a.
How do I view the rest of my images online?
Any digital images not purchased in studio will be on the Lifetouch Store for 90 days. If you supplied an e-mail address at the time of your session, you will receive a link on your studio paperwork, besides as an email containing a link to view your gallery online.
How do I share my album?
All images are on the Lifetouch Shop do non accept a share option. You can purchase your high-res digital album in the Shop where they will be available in your Shutterfly account. From in that location y'all tin view, download and share your images.
How do I download images in my online business relationship?
In that location is no download capability in the Lifetouch Shop. Yous can, withal, purchase your loftier-res digital album(due south) in the Lifetouch Shop where they will be available in your Shutterfly account. From at that place y'all can view, download and share your images.
If you need assistance with your Shutterfly account, please contact Shutterfly's Client Intendance for assistance.
Can I view and guild my images on my cell phone?
Yes, you can access our Lifetouch Shop to view and society images from a cell telephone or tablet.
Am I able to order the rest of my images online?
Aye. View and order digital images on our Lifetouch Store to be preserved and downloaded on Shutterfly.
Pricing & Marketing Offers
Where can I find electric current offers?
Visit our offers folio for our current in studio offers.
How much is a session fee?
Session fee varies past location. All session fees are waived for Perks Lodge members.
How much is a pet session?
A pet session is the same as any other session. Session fee varies past location but are free for Perks Society Members. You lot can redeem coupons at your pet session.
Exercise you offer photograph collections?
We offer a variety of collections. At your session we will assist you with ordering and help you select the best collection to meet your photography needs.
Do y'all offer a War machine Discount?
As a thanks for those who have served our country, we do offering a military discount. Click here to view our current Military Offer. Please bring in your Military ID with y'all to your session.
Do you take a birthday program?
To receive a special Birthday offer, sign up here.
Am I able to utilize more than one offer during my session?
Our current policy allows only one offer per family unit per twenty-four hours. Terms and conditions apply. A squad member will assist yous in determining which offer is the best deal for you lot.
Website Issues/Questions
Where can I observe coupon offers?
If yous visit our website and select Offers from the height of the folio, you will be able to view all of our current promotions for in studio offers.
I am having problems ordering on the Lifetouch Online Shop. Who can I call for assist?
Our Client Care Department is bachelor to assist yous with your online creations and orders. Please contact Customer Care Department at jcpportraits.com/contact-us.
Can I schedule an appointment online?
Yes, yous can book appointments online hither or by contacting your local studio.
Am I able to change the text size on my browser?
It'southward possible that the text size on your browser is prepare at a low size. For Net Explorer, under the View menu, select "Text Size" and try one of the larger font sizes. For the Mac browser, Safari, go to View carte and select "Brand Text Bigger". Other browsers may require different steps.
Studio Orders or Online Reorder Questions
What should I do if at that place is a problem with my online order?
What should I do if my online reorder hasn't arrived by the promise appointment?
Reach out to our Customer Care Department past chat one time y'all log into your account or contact Customer Care Section at jcpportraits.com/contact-the states and we can get that taken care of for you.
How will I know if my society is ready for pick up at the studio?
In efforts to reduce the amount of traffic in our studios due to Covid-19, all orders volition be shipped to homes at a $5 flat fee for standard shipping.
How long does it take to become my online order?
Shipping fourth dimension for remakes in the Online Shop are approximately 2-3 weeks. Our carriers are experiencing extremely loftier shipping volumes. We cannot guarantee delivery dates, just we recommend choosing Expedited or Blitz Shipping for time-sensitive orders.
How practice I identify a reorder?
To place a reorder, this must be done inside xc days of the session. You tin can visit the studio where the pictures were originally taken and work with a team fellow member. If your album is on our Lifetouch Shop then visit your account, select the 'Orders' tab, and then select 'Society More' to add together the previously purchased items direct to y'all shopping cart.
Practise yous comport products other than just photo sheets?
In studio we offer sail prints in a variety of sizes, greeting/proclamation cards and digital products. Once you order digital images, they volition be bachelor in your Shutterfly business relationship where you can then build and customize products from their selections.
Am I able to employ a studio offer for an online club?
Studio offers are non valid for online orders.
Am I able to modify or cancel my order?
Studio orders
To change or cancel your society, please contact your local portrait studio.
Notation: CD or Digital Anthology orders cannot be refunded after they have been picked-up by the Customer or once the email has been sent.
Lifetouch Shop orders
To modify or abolish your online order, contact our Customer Intendance Department at i-800-597-6453. All returns and exchanges must be completed within 60 days of purchase.
Note: CD orders cannot be refunded in one case they have been shipped.
Perks Society Membership Questions
What should I exercise if I misplace my Perks Order bill of fare?
If you have misplaced your Perks Lodge menu, please visit the studio where the membership was purchased. They will have record of your membership and whatsoever benefits redeemed. You lot may likewise contact our Customer Intendance Department at jcpportraits.com/contact-us and they volition be able to help you lot with any further questions regarding your membership.
What is a Perks Club card?
Perks Club is a ii-year membership savings card for $39.99. Perk membership cards are simply available in studio for purchase. Click here for details.
Can I share my Perks Club membership with others?
Your family members may visit the studio with you and have their session fees waived, but the original Perks Society Membership owner must make the appointment under their proper name, be present at the session, and pay for the order. They do not take to be in the session.
General Studio Questions
What should I do if I haven't received my emailed order summary?
You may call your local studio and request for them to resend the lodge information to you, or you may contact our Client Care Department at jcpportraits.com/contact-united states and request a new e-mail.
What is your service animal policy?
Service animals are welcome in all studios any time or day of the week. Sessions with service animals can be booked online or over the phone and our pet waiver is not necessary.
What is your refund policy?
Nosotros want you to admittedly love your photos; that'due south why we have a 100% Client Satisfaction guarantee. If for any reason you lot are not happy with your photos nosotros will exchange them for sheets of a different pose, completely retake the session, or issue a refund to orders accompanied past a receipt dated within 60 days of purchase. Any returned or exchanged product accompanied by a receipt dated inside lx days of buy volition be refunded at the original buy price, plus applicable sales tax, in the original payment method. We are unable to provide a refund to requests placed after 60 days from the date of purchase. This policy excludes CDs or Digital Images, which are non-refundable once they leave the portrait studio.
What is your privacy policy?
What is JCPenney Portraits doing to ensure a clean and safe environment?
At JCPenney Portraits by Lifetouch, nosotros are committed to capturing your special moments. We want to assure you that we are doing everything in our power to follow through on this commitment by practicing CDC guidelines in our studios. We are happy to share that our studios are open with guidance from the latest state and local orders. Check hither for your nearest studio hours and to schedule your next session.
To ensure the safe of you, our team, and other customers, we accept implemented the following safety protocols at all JCPenney Portrait studio locations:
1. Cleaning: Enhanced sanitization of the camera room, props, and viewing stations.
ii. Mask Policy: Customers and employees are required to follow current mask guidance as your location transitions between Low, Medium and High Customs Levels – or as government mandates change. If you are unsure of your county's Community Level, please visit the CDC's website or call your local studio. Customers may request photographers and/or Characters to wear masks during their session. Customers may besides remove their masks when being photographed.
3. Camera Room: Due to chapters and safety concerns, we are unable to accommodate groups larger than 12 people to ensure safe social distancing. Photographers and Characters must request and receive permission to approach, contact, and pose the customer. Photographers and Characters are also required to sanitize their hands before and subsequently coming with and/or posing each client.
4. Mail Session: In efforts to reduce the amount of traffic in our studios, all orders will exist shipped to home at a $7.50 flat fee for standard aircraft.
five. Soft Props: For newborn and babe sessions, we encourage y'all to bring in your own blankets and wraps to personalize your session.
Note: JCPenney is limiting the number of customers allowed in their store at one time, however, all scheduled studio appointments will movement to the front of the line. Delight inform the employee at the door that yous're here for your photography date.
We expect forward to welcoming you lot back to our studios!
What is a session fee?
A session fee is a per subject charge for everyone who is being photographed in your session. Session fee varies past location simply are free for Perks Club members.
What are your studio hours?
Our studio hours vary based upon location. Please contact your local studio for their exact hours. Click here to observe the studio nearest you.
How many pictures will you take?
We typically have between xv-twenty different poses, and then heighten those poses to create a diverseness of additional pictures for y'all to choose from.
How many people tin can be photographed in one session?
Due to capacity and safety concerns, we are unable to accommodate groups larger than 9 people to ensure prophylactic social distancing. We appreciate your agreement and cooperation during these times of doubtfulness. For session tips and tricks, click here.
How long does information technology take to get my club dorsum from the studio?
Subsequently placing an order at the studio, your product volition arrive at your home inside 2-3 weeks. Specialty products may have longer. You lot will receive an email receipt which will include your order summary.
Covid-19 Aircraft Update:
Our carriers are experiencing extremely high shipping
volumes. We cannot guarantee commitment dates at this time.
How do I schedule a session?
To schedule a session, click here to book online or please call your local studio.
How practise I contact my local studio?
Enter your ZIP code into our studio locator to find details for the studio nearest you.
Practise you lot photo pets?
All of our studios allow for pet sessions. Currently we are unable to book pet sessions online, please call your local studio to book. To speed upwards the process on the day of your session, fill up out this pet waiver and bring it with yous to your session. Click here for some session tips and tricks.
Exercise y'all offering props to use during a session?
Equally part of our enhanced cleaning and prophylactic protocols, all studio locations are discontinuing the use of soft, porous studio props. This includes items like blankets, swaddles, stuffed animals, fairy wings, dresses, accessories, etc. We volition proceed to provide props fabricated from hard, not-porous materials, including chalkboard signs, stand props, ornaments, wooden snowflakes, etc.. Customers are required to bring their ain baby wrap or blanket to photograph newborns or non-sitters. Props vary by location, so please contact your local studio to run into if they take what you are looking for. Nosotros encourage our customers to bring their own props to personalize their session. For more information and prop inspiration, please click here.
Practise you have a loyalty program?
Yes. If you purchase a Perks Club Membership, we volition waive session fees for anybody in your sitting. Y'all are also entitled to benefits on studio portrait purchases. Visit our Perks Club Membership page for more than information.
Practise you accept walk-in sessions?
Our studios do not require appointments; nonetheless, we highly recommend scheduling a session in advance, especially during our decorated holiday season. To schedule a session, click here to book online, or telephone call your local studio. You may as well call your local studio to ask about wait time.
Practise JCPenney Portraits studios crave customers to clothing masks?
Customers and employees are required to follow current mask guidance every bit your location transitions betwixt Depression, Medium and High Community Levels – or as government mandates alter. If you are unsure of your county'due south Community Level, please visit the CDC's website or phone call your local studio. Customers may request photographers and/or Characters to wear masks during their session. Customers may also remove their masks when being photographed.
Do I accept to make an appointment for a photograph session?
We practice not require an engagement. Withal nosotros recommend that you brand an appointment--especially during busy holiday seasons. To make an appointment, call the studio nearest you lot.
Can I utilise an offer for a pet session?
Yeah. Whatever offering can be used for a pet session. To view our current list of offers, please click here. There is no extra fee for a pet session; however, a pet volition be treated like any other subject, session fees use.
Can I schedule a aforementioned 24-hour interval session?
Please call your local studio to schedule a same day appointment. Click hither to notice the studio nearest yous.
Are session fees charged for animals during pet events?
Aye, a pet will exist treated like whatsoever other subject. They count every bit one session fee unless the customer's offering waives the sitting fee, or the customer is a Perks Club member.
Am I able to schedule more than than one session per day?
Our appointment guidelines only allow one date per family, per day.
Am I able to practise an outfit change?
We do our best to adapt any outfit changes. Delight contact the studio to talk with a photographer almost any outfit changes prior to your session.
Digital Images Questions and Issues
What is the resolution of the digital and CD images?
All digital and CD images are loftier resolution and include a copyright release. Images are 2400x3000 pixels, with 300 DPI. Digital images print best in an 8"x10" format.
What if I didn't get the digital delivery email?
If you didn't get an email from your studio inviting you to download your digital images from Shutterfly, you tin can start the claiming procedure here. Just enter the email address that you used to make your purchase on and follow the instructions to access your digital images on Shutterfly.
What digital options are bachelor?
Nosotros take 3 different types of digital options. Our Digital Anthology offers all of the images from your session. We also offer a 2-3 digital image option, as well every bit a single digital paradigm depending on your needs.
If you purchase digital images, y'all will receive an electronic mail notification from Lifetouch + Shutterfly within 24-48 hours that volition permit yous to merits and view your images. Purchased images volition be conveniently added to your Shutterfly account. Don't accept a Shutterfly account? No problem, sign up onShutterfly.com.
You as well take the selection to addition a physical CD to your digital order for an additional fee. Acquire more about Digital Album upgrades.
I purchased digital images and am having problems downloading the images.
All purchased digital images can be found on your Shutterfly business relationship. Please contact Shutterfly's Customer Intendance for assistance.
How will my digital image order be delivered?
Purchased digital images volition be conveniently added to your Shutterfly account within 48 hours. Yous will receive an electronic mail from JCPenney Portraits by Lifetouch when they are gear up on Shutterfly.Don't have a Shutterfly business relationship? No problem, sign up onShutterfly.com.
If digital images are not purchased in studio, then your anthology will be available in our Lifetouch Shop for 90 days.
Can I resize my digital and CD images?
Yeah, both digital and CD images tin can be resized once downloaded from Shutterfly to fit your needs.
Tin I buy my images digitally?
You can purchase a digital album in-studio, after your session, which allows you to download your images from Shutterfly. You will receive an email from JCPenney Portraits by Lifetouch when your images are available on Shutterfly. This digital album will include the images captured during your session. Any enhancements made at the studio to your pictures will not exist included unless you purchase a digital album upgrade. You may purchase a CD for an boosted fee. Please see your local studio for pricing.
Are my digital images or CD refundable?
Digital images are non-refundable.
Copyright License
What is a copyright license and why do I need one?
Professional photos are copyright protected.
All of our High-resolution digital images and CDs incorporate a copyright license, allowing you to utilize your photos online or have your photos printed anywhere. Nosotros propose y'all print the license from the file or the CD, fill it out and take it with you when yous are going to take pictures printed.
We tin can offer a copyright license for purchase if y'all did not buy digital images.
We offer copyright licenses for photos that no longer accept images available. In the result that you take an quondam printed photo, there is a $9.99 fee per paradigm. Delight contact our Customer Care Department at jcpportraits.com/contact-us to obtain a license.
Do my digital images or CD contain a copyright license/Where do I find it?
All of our Loftier-resolution digital image files and CDs contain a copyright license, which allows you to use your photos online or accept your photos printed anywhere. We propose you impress the license from the file or the CD, fill it out and accept it with you when you are going to have pictures printed at another company.
Can I become a copyright license for pictures I but had taken?
All professional person photos are copyright protected. If we have your anthology available, we tin can offer you a full digital album for buy that includes the copyright license.
Full general Outdoor Photography Questions
What are your Outdoor Photography packages and pricing?
Click hither to view our pricing options for Outdoor Photography.
Is the session fee refundable?
No, the session fee is non-refundable and is forfeited if the session is not kept or rescheduled with less than 24 hours' notice.
How do I gear up for my Outdoor Photography session?
Click here for some tips and tricks to prepare for your session.
How do I volume my Outdoor Photography date?
You lot can book your outdoor photography appointment online, by calling participating studios or by contacting our Client Care Department at jcpportraits.com/contact-us.
Tin I reschedule my Outdoor Photography appointment?
You can reschedule your date but requests for session rescheduling received at to the lowest degree 24 hours prior to reserved time volition exist honored on an as-available ground. Your session fee is forfeited if the session is not kept or rescheduled with less than 24 hours' notice.
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Source: https://www.jcpportraits.com/faq
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